I have started getting a error 58 can't connect to client error on one of my servers. I have run the following cmds from the master and the client, bpclntcmd -hn, bpclntcmd -ip, bpclntcmd -pn succesfully. see attached docs. But i cannot ping from either machine to each other. I can ping and also rdp to both machines from my workstation. Can anybody help me futher trouble shoot?

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Simple backups with deduplication and archiving scenario

March 6, 2014, 8:28 am

≫ Next: Rücksicherung von Dateien aus VMDK

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Hello,

I am quite new to using backup exec 2012 with the idea of DLM and need some questions answered (i.e. my setup confirmed)

Some history:

Currently, we are using another backup solution that pushes backups via FTP to two stores that leap frog each other. The people here have become very used to being able to delete a file and that file being available to them in the future on account of our incremental backups never cleaning up backup sets (our storage is much larger than usage, the company is not very data heavy.) With DLM, I believe files like these in the backup sets will be removed after the retention period of the backup has been reached, as the backup sets themselves are deleted to regain storage. In this case, I believe I have read people would set up a duplicate backup to archive media such as tape so recovery of files that might have been deleted months or years ago will be available. Our company gets audited frequently, and we could be asked to produce data that might have been deleted for years off our production servers. We would like to use offsite tape storage sets to comply with data retention standards we have to comply to.

The setup I would think of for us is:

One full backup per week, with daily incremental backups all to our deduplication storage on our media server, with data retention set to a level our media set could handle (currently eight weeks.) Then, we could have a weekly Backup to deduplication then duplicate to tape action for archiving purposes that backs up to scratch media.

1. Weekly Full backup to deduplication (eight week retention) with duplication to tape (no retention, tapes are archived off site)
2. Daily incremental backup to deduplication (eight week retention)

Would this setup would give us eight weeks of backup data available to restore on our live media server and unlimited restore potential from archive tapes? We would not be re-using our tapes in this scenario.

Sorry if this question is too simple for the forum.

1394125866

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Rücksicherung von Dateien aus VMDK

March 6, 2014, 8:32 am

≫ Next: Netapp Snapshots require backups.

≪ Previous: Simple backups with deduplication and archiving scenario

ソリューションが必要です

Hallo,

ich möchte wissen, welche Dateien sich auf einem Band befinden.

Es handelt sich um eine Sicherung einer VM. Wenn ich auf Restore gehe, sehe ich das Band unter "View by media" hier werden aber nur die VMDK-Dateien angezeigt für den passenden Tag angezeigt. Unter "View by Resource" sehe ich keine Sicherung, die zu diesem Band/Datum gehört.

Unter Media, habe ich das Band online gefunden und einen "create catalogue" gestartet. Es werden mir unter "View by Resource" jedoch nach wie vor keine einzelnen Ordner bzw. Dateien angezeigt, die ich zurücksichern könnte.

Systemumgebung:

Windows Server 2008R2

Symantec Backup Exec 2010 R3

Tape Library: Tandberg / Exabyte

Vielen Dank vorab für Euer Feedback

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Netapp Snapshots require backups.

March 6, 2014, 9:07 am

≫ Next: BE 2012: Failing with weird VSS error?

≪ Previous: Rücksicherung von Dateien aus VMDK

ソリューションが必要です

Customer has requested that I backup some Netapp Snapmirror snapshots. I have taken a look. The customer has snapmirror no snapvault in this instance. I'm no expert with Netapp, does the the customer require snapvault to backup the snapshots or can I backup straight from snapmirror? Any implications and pro and cons would be really appricated. Currently I have installed the Netapp plugin for Netbackup.

Regards

Naveed.

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BE 2012: Failing with weird VSS error?

March 7, 2014, 7:01 am

≫ Next: Netbackup and server refresh

≪ Previous: Netapp Snapshots require backups.

ソリューションが必要です

Can annybody advise me on what this error (from the BE job log) means?

Job ended: Thursday, March 06, 2014 at 8:41:45 PM
Completed status: Failed
Final error: 0xe0009425 - The Shadow Copy Components file system has been modified to contain only user-defined data, such as Backup Exec Deduplication Disk Storage (PDDE) and Distributed File System Replcation (DFSR). All other operating system-related data is now incorporated into System State. As a result, existing Shadow Copy Components file system backups and backup sets are incompatible with Backup Exec 2012. You should edit the job, delete the Shadow Copy Components selection, and then run the job again.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-37925

The message seems clear that I need to simply edit the job and deselect the Shadow Copy Components item in the list of checkboxes, which I did just now and am running the job again to see what happens. It's backup to tape, and will take the whole day so I'll check tonight's job log. But what's confusing is what this actuall means?

Just that I do not think I was getting this error a month or more ago, and it was only within the past few weeks that I tried deduplication. Is it possible that by creating and then deleting deduplication storage devices and jobs that I've put something into the selections list that's now stuck and gives this error? Before now, the server was Fully Selected - everytihng checked - but I don't recall whether or not this Shadow Copy Components item existed or not.

Thanks.

1394208765

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Netbackup and server refresh

March 7, 2014, 7:19 am

≫ Next: Backup multiple copies in policy vs Vault

≪ Previous: BE 2012: Failing with weird VSS error?

ソリューションが必要です

Can you think of the best way how to deal with Netbackup when a server gets refreshed

The scenario

The Server in our remote office is getting refreshed to a server 2008 server. Currently this WAN server OldServer1 is backed up through Netbackup over the WAN using client dedupe and we want the new server NEwServer1 to be backed up in the same way . The new server will be having a new name .

Will the bacup be treated as a new server and a FULL compltee backup done over teh WAN ? How can we make used of the data in dedeupe pool and if possible reduce the time of the first backup ??

Whats methods are you guys emplying out there especailly for large file servers?

we are currenlty upgrading out environment from Netbackup 7.5 to 7.6 if that will also help

Thanks in advance guys

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Backup multiple copies in policy vs Vault

March 7, 2014, 7:37 am

≫ Next: Backup Exec slow on SQL backup

≪ Previous: Netbackup and server refresh

ソリューションが必要です

Using NBU 7.6.0.1 we have always used vaulting to create off-site backups, but are starting to have problems with how long it takes for duplication to complete. Now we are considering creating multiple backups in the policies instead of using duplication to create our off-site tapes. My question is will backups take twice as long since it is writing everything to tape twice?

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Backup Exec slow on SQL backup

March 7, 2014, 8:20 am

≫ Next: job failed with the following error: Database Query Failure

≪ Previous: Backup multiple copies in policy vs Vault

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We have a windows server 2008R2 box running SQL server hosted on a VMware box. The server has 2 nics, one going to our main network the other is for iSCSI to the SAN which holds ONE of our databases. We backup 5 other VMware servers ranging between 2003 and 2008, one being another SQL box. Normal throughput on the servers is about gigabit speed. For this particualr server we see 100MB. As a test I tried to backup a database located on the local VMware guest, same speed, then tried to backup just some OS files, all tests show the same speed. Both NICs are operating at GB speed. Suggestions? We are up to date on patches on the server and backup exec. Backup exec is running on a physical server with an attached tape device.

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job failed with the following error: Database Query Failure

March 7, 2014, 8:32 am

≫ Next: Backup Exec 11D does not backup anything, just does endless backup scans

≪ Previous: Backup Exec slow on SQL backup

ソリューションが必要です

Ran into this error,

job failed with the following error: Database Query Failure

Wanted to know if you have seen this and any possible repairs?

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Backup Exec 11D does not backup anything, just does endless backup scans

March 7, 2014, 8:59 am

≫ Next: System Recovery 2013 Licencing Query

≪ Previous: job failed with the following error: Database Query Failure

ソリューションが必要です

Greetings, all!

I've had a BE11D/Windows 2003 32 bit server with an IBM LTO5 tape drive for 3 years now. Last Fall, I stopped getting backup reports. I discovered that the server was down but brought it back online quickly. Since then, nothing has been written to tape or even backed up by the system. I see the backup scans running but that's it. I have to kill these jobs as they seem to never end. I updated the Symantec drivers for my tape drive & can inventory the tapes, but BE11D does not write to it & does not backup. I checked the credentials & tested them, all passing.

Please let me know if you see anything I have missed or haven't tried!

Thanks!

David

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System Recovery 2013 Licencing Query

March 7, 2014, 9:19 am

≫ Next: OpsCenter (Analytics)

≪ Previous: Backup Exec 11D does not backup anything, just does endless backup scans

ソリューションが必要です

Hi,

Im thinking of using SSR2013 to snapschot all my servers.

I have 40 servers that i would like to take images of on a weekly schedule.

Do i need to buy 40 copies of the software or does 1 licence cover X amount of agents?

Thanks

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OpsCenter (Analytics)

March 7, 2014, 9:23 am

≫ Next: Byte Count vs Tape Capacity

≪ Previous: System Recovery 2013 Licencing Query

It would be great to be able to copy many reports from private report list to public in mass versus 1x1.

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Byte Count vs Tape Capacity

March 7, 2014, 9:50 am

≫ Next: Restore from specific tape

≪ Previous: OpsCenter (Analytics)

ソリューションが必要です

Backup Exec 2010 R3 Service Pack 4 - Small Business Server Suite (Media Server Version 13.0 Rev 5204 (32-bit). Administration Consol Version 13.0 Rev 5204.1270 (32-bit) Desktop and Laptop Option Version 3.1 Rev 3.46.06a. FIPS version - not enabled.

Server 2003 with a Quantum Ultrium 3 deck.

I'm trying to figure out why a client's backup job has stopped completing succesfully. The size of the back up has grown steadily in the last few months mostly due to Exchange growth and the number of Quickbook backups they are keeping. The jobs are failing indicating the backup window has expired. The jobs typically complete in 2hrs, the windows is 6hrs. After troubleshooting I find that the tapes are full. I have done the following since making this determination.

- Checked overwrite and apend settings. For purposes of trying to get successful backup I have set overwrite protection to none and apend to infinite. The job is set to use hardware compression if available otherwise software.

- Did a quick erase, verified the tape was 'blank' and put the tape back into the correct media set.

- Ran a successful test job that shows the total byte count of 201,976,547,800 bytes or about 188GB. It further shows an Online overwrite capacity of 400,308.00MB or about 390GB which is what the physical tape shows under Devices.

- I went through and deleted about 40GB of data to reduce the size of the backup job.

Ok. So I ran a job last night. The result - it failed. I assume it was waiting for a second tape. The tape is now full showing used capacity is 389.7 GB of 390.9 GB available. Ok. The tape is full. However, byte count in the job monitor is showing a byte count of 183,392,700,450 bytes or about 170GB. In my job history I have successful jobs on a single tape that were 246,688,635,872 bytes or about 229GB.

So I expect with compression to have the ability to backup ~300GB of data. Yet my blank tape is full at 390GB but I have a byte count of 170GB. I know I'm missing something here but I can't figure it out - never had a BE problem in 15 years that I couldn't figure out myself. I'm open to any suggestions. Thanks.

Mike

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Restore from specific tape

March 7, 2014, 9:53 am

≫ Next: Backing up servers to a Netgear readynas 3220

≪ Previous: Byte Count vs Tape Capacity

ソリューションが必要です

Similar to the issue here which seems unresolved:

https://www-secure.symantec.com/connect/forums/be-...

I have disk backups which I occasionally duplicate to tape. I want to test the tape restores, but there is no way to tell BackupExec to restore from the tape. It always takes from the disk backups.

The tape is cataloged, I can browse and see the file I want to restore. When I right click it, restore is not an option.

Anything else I can try?

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Backing up servers to a Netgear readynas 3220

March 7, 2014, 11:32 am

≫ Next: BE 2012: Backup says "GRT-enabled restores not possible"

≪ Previous: Restore from specific tape

ソリューションが必要です

Hi,

We are having trouble backing up servers from our 2012 media server across the network to a Netgear Readynas 3220. We keep getting the backup to disk folders going offline and as a result we cannot get backups to those folders.

Any help with troubleshooting would be gratfully reciebved.

Regards

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BE 2012: Backup says "GRT-enabled restores not possible"

March 7, 2014, 12:16 pm

≫ Next: BE 2012: why when tape drive powered off, wont' come online?

≪ Previous: Backing up servers to a Netgear readynas 3220

ソリューションが必要です

Every backup I've ever ran on this server (2008 R2 Hyper-V host, some VMs all 2008 R2) under both BE 2010 R2, R3, and BE 2012, have always finished with this Completed with Exceptions warning that says GRT-enabled restores are not possible due to something about not being able to gather metadata from within the VM. The RAWS agents are indeed installed on all VMs. Here's a clip from the job log:

V-79-57344-38726 - Backup Exec failed to connect to virtual machine 'XYZMACHINE' and was unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup. You must install the Agent for Windows and the virtual machine tools provided by your host software on the virtual machine.

Well I certainly have the Hyper-V basic integartion tools installed, and the RAWS agent is installed. It seems a bit sucpicious that I get this same error from every VM on the host though so I am willing to try someihng on a VMbut the odds are this is something either common to all or a problem with the media server.

I should note that SEP 12.1.4 is install on all systems in case that factors in. Disabling it for half a day and leaving a server without protection while doing a est backup is not an option though I'm of course happy to modify firewall settings if anyboyd thinks that's it - but note that on the firewall I have a rule that allows all traffic to/from the servers to each other.

Yet one would think that this type of error, assuming all else is installed and working to connect to the RAWS agent, wouldn't be a factor but who knows? Can anybody advise on how to troubleshoot this?

Thank you.

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BE 2012: why when tape drive powered off, wont' come online?

March 7, 2014, 1:35 pm

≫ Next: Error- Mount Failed

≪ Previous: BE 2012: Backup says "GRT-enabled restores not possible"

ソリューションが必要です

I"m not sure how many members of this forum have experience with operating single-server/singe-tape drive setups but as this is a Dell server, using a Dell LTO5 drive,I have to hpoe this is extremely common.

A user today accidently powered off the tape drive instead of hitting eject. He realizes his mistake, powered it on, tape drive is powered on and all green.

However BE can never recognize this. If I right-click the drive and take the checkmark off of Offline, that makes no difference.

In the past hte only solut8ion has ever been to reboot the server, but I have to think that SAS-attached tape drives have better smart etchnology than that?

I am using the BE-suplied driver, and I recognize this could be something happening in Windows but this setup is about as generic and ubiquitous as they come so I hope it's something easily addressable. Or am I stuck rebooting the server every time the drive loses power?

Thanks!

1394250757

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Error- Mount Failed

March 7, 2014, 1:55 pm

≫ Next: Catalog Recovery through AIR

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Server 2003 running Symantec backup Exec 11d.

We are trying to backup exchange and a shared folder to a local external USB hard drive.

The backup's used to work, but suddenly they do not run anymore. They will actually run for days/weeks and I'll have to hit cancel on the jobs, the error it shows is -error - mount failed- operation aborted. There are no numbers or anything with any more information.

I have wiped the external hard drives and recreated the backup-to-disk folders ( one for exchange and one for the shared drive) and recreated the jobs.

The status for the backup-to-disk's folders are "Ready". I have not created any new media though ( not sure how to or if I need to).

Does anyone have any clue what could be wrong here? If someone could link me a step-by-step on backing up to a external usb HD for 11d that would be great as I cannot find anything, and I am sure I am missing something.

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Catalog Recovery through AIR

March 7, 2014, 3:06 pm

≫ Next: An error occurred creating or accessing the directory specified for this operation. Ensure that the directory is accessible and can be written to

≪ Previous: Error- Mount Failed

ソリューションは必要ありません (情報共有のみ)

Hi All,

I recently checked AIR feature for replicating de-duplicated data to DR site, however today i spoke with Symantec support. I suggested about catalog replication and do a tape less DR catalog recovery rather than building Catalog through DR Image file

What are everyone's views on this?

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